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An Evening with an Immigrant FAQs

Thank you for taking the time to check through our FAQ’s relating to the upcoming streams of An Evening with an Immigrant. We hope that you find an answer to your query below, but please get in touch with us if you require further support. You can find our contact information at the bottom of this page.
 

When and where can I watch An Evening with an Immigrant? 

An Evening with an Immigrant is being streamed on 5 separate occasions from Tuesday 15 June to Saturday 19 June 2021. By streaming, we mean that the previously filmed show will be presented to audiences watching at home ‘as live’. For more information about dates and times, or to book a ticket, please click here. The show will be available to watch via Fuel’s new digital platform Fuel Digital.  

 

The show is being presented by Fuel alongside multiple partner venues from across the UK including the Albany, ArtsDepot, Birmingham Repertory Theatre, Coombe Farm Studios, Curve Theatre, Derby Theatre, Leeds Playhouse, Lyceum Theatre, Lyric Theatre, Norwich Arts Centre, Omnibus Theatre, Pound Arts, Rose Theatre and Stratford Circus. 

 

How do I book a ticket to An Evening with an Immigrant? 

To book a ticket, please click here or book via one of our partner venue websites. Ticket payments are handled directly via Eventbrite.  

You only need to purchase 1 ticket per screen, but please note that tickets are account-specific (they cannot be shared between users) and you can watch the show on one device only (for example, your tablet or a laptop). 

Once you have booked your ticket, you will receive an email with further instructions on how to watch the show.  

Please note; booking for each show closes 24 hours in advance of each performance time.  

 

How much are tickets? 

Tickets are £10, and there are no other booking charges.  

 

How do I watch the show? 

After purchasing your ticket, you will receive further instructions about how to watch. 

In order to activate your ticket, and watch the show, you will need to create an account on Fuel Digital. You must create your Fuel Digital account with the same email that you bought the ticket with, and to which you received your order confirmation. You can do this at any time following the launch of Fuel Digital on Wednesday 9 June 2021 

If you are yet to create an account 24 hours in advance of the show, you will be sent a registration email, which will enable you to sign up to Fuel Digital. Please check your junk inbox if you can’t find it.  

On the evening of the performance you’ve purchased, the show you have booked will become available in your Fuel Digital account under the section ‘My Shows’. You can also access the streaming page directly via the link in the registration email. 

Prior to the performance, please log in to your Fuel Digital account. The show will start promptly at the performance time as if it were a live show in a theatre. We’d recommend getting yourself set up and ready to watch at least 10 minutes before the advertised start time. 

 

I haven’t received any or all of the emails associated with my booking. What should I do? 

In the first instance, please check your junk inbox account. We’ve found that our emails unfortunately have a tendency to be sent here instead of the inbox.   

If you still can’t locate the emails, please contact Fuel’s Box Office team who will be able to advise. You can reach them on boxoffice@fueltheatre.com. 

 

I’m struggling to register an account on Fuel Digital. What should I do?  

You may be struggling to register an account because an ad or pop-up blocker in the settings on the device you are using is preventing you from moving forward. If you can locate the blocker, please try turning it off temporarily before attempting to register again, or use a different browser and see if you can register there.  

 

I can’t log in to my account on Fuel Digital. What should I do?  

If you are struggling to log into your account, we recommend that you re-set your password by following the relevant link on the webpage. If you are still having difficulty logging in, or do not receive the reset link, please contact Fuel’s Box Office team who will be able to advise. You can reach them at boxoffice@fueltheatre.com 

 

I’m struggling with making a ticket purchase. What should I do?  

If you are having issues purchasing a ticket for the film, please contact Fuel’s Box Office team who will be able to advise. You can reach them at boxoffice@fueltheatre.com 

 

Which web browsers should I use to watch the show? 

In order to watch the show, we recommend your device complies with the following 

minimum system requirements:

  • Google Chrome (version 35 onwards) 
  • Safari (from version 9.1 onwards) on Mac OS X 10.11 and above (El Capitan) 
  • Mozilla Firefox (version 47 onwards) 
  • Microsoft Edge on Windows 10 

Please note; Internet Explorer is not a supported browser, so if you try to play the show using it, you’re likely to run into technical problems that are not easy to resolve.  

We recommend a sustained broadband internet connection in order to ensure the stream you are watching is smooth and of the best quality with no buffering.  

 

What device should I use to watch the show? 

We recommend that you watch the show on a desktop computer, laptop, tablet or phone. 

 

Can I watch the show on my TV? 

It depends on the type of TV you have and if you’re able to access the internet directly through your television, or via a cable or casting device. 

If you have a Smart TV, you may be able to use its built-in internet browser to watch. If you don’t have a Smart TV (ie. one connected to the internet), then you may need an external device such as a Chromecast to watch the show on your TV. We advise that you check the particular setup that you are hoping to use before settling down to watch the stream.  

Please note: the stream you are watching is not created for display on a very large screen, so you might notice the HD quality is slightly reduced if watching in this way. 

 

What happens if I miss the start time?  

The show is being streamed as if it is a live performance, meaning you will miss the start if you arrive late to the stream.  

Please make sure you have created a Fuel Digital account and are signed into your account, before settling down to watch the show. We’d recommend getting yourself set up and ready to watch at least 10 minutes before the advertised start time.  

 

What is the live chat function for on the streaming page? 

The live chat function provides an opportunity for the audience watching at home to connect and chat in real-time during the show.  

Please do join in if you’re watching, we’d love to hear from you. You can enter the chat by clicking on the ‘chat’ icon in the top right corner of your screen (if you are watching on a tablet, computer or laptop), and type your message into the expanded window. You will be asked to give your name when you join the chat, or you can use a ‘guest name’ but no further details are required. 

Please note; this feature is only available 15 minutes prior to and during each stream.  

 

How will you notify people if there are any issues before or during a stream? 

We don’t anticipate any issues that may delay or disrupt the show, however, on occasion, there may be a slight delay to the proceedings, or issues that require the programming to change. 

We’ll be keeping our social media channels up-to-date with any developments, in the event that we need to notify the audience, so please do keep an eye on our Facebook and Twitter feeds. You will also be notified via the live chat icon function on the streaming page if you are using it.  

If your show doesn’t appear to start at the advertised time, then the first thing we’d suggest you do is to refresh your page using the refresh button on your internet browser.  

 

Can I pause the show whilst streaming? 

You can pause the show during the stream, but please note, on unpausing the show you will re-join the performance at the point where the stream is currently (as per a live show), and not where you had left it.  

 

How long do I have to watch the show? 

Once the stream has ended, you have until approximately Midnight to re-watch the show, following which your access to the content will be disabled.  

 

Can I download the show and watch it offline? 

No, to watch the show you will need a constant internet connection, as it is being streamed via the internet, and is not available to download to your device.  

 

Will the show be available with Captions? 

Yes, the show is available to watch with Captions in English.  

You can navigate to the Captioned version of the show via a separate link located on the show’s streaming page. This copy of the show has the Captions ‘burnt’ onto it, meaning they cannot be turned off.  

Captions for the show have been produced in partnership with Stagetext, who caption performances across the UK. 

 

Will the film be available with Audio Description? 

Yes, the show is available to watch with Audio Description. 

You can navigate to the Audio Described version of the show via a separate link located on the show’s streaming page. The Audio Description is part of the audio track for this copy of the show, meaning it cannot be turned off.  

Audiences watching with Audio Description will be able to hear additional descriptions of any body language, expressions, movement or sound effects, and other audio elements that are integral to the show. 

Audio Description for the show has been produced in partnership with Vocal Eyes 

 

What is the Age Guidance? 

The show is suitable for 14+.  

 

What is the running time? 

The running time is 90 minutes, including a 1-minute interval.  

 

Is there particular content or themes explored in the show that I should be aware of before booking a ticket?  

Below is a non-exhaustive list of the content and themes explored in An Evening with an Immigrant 

Language: Occasional use of racial slurs – the use of the N-word.   

Nudity: None  

Violence: Mention of Female Sexual Violence, Threats of Violence  

Themes: Home; Family; Migration; Identity; Friendship; Politics; Personal History; Racism  

If you would like more information about the show before booking, please contact boxoffice@fueltheatre.com 

 

Can I watch from anywhere in the world? 

The show is available to view worldwide, excluding Argentina, Canada, Chile, Colombia, Cuba, Mauritius, Mexico, Paraguay, Peru, and Uruguay.  

If you are in one of these countries, we are sorry you cannot watch the show, but we thank you for wanting to support us. 

The start time of each stream is in GMT, so if you are joining us from outside of the UK, please make sure you check the start and end times against your local time. 

Are free tickets available for schools or other organisations via Fuel’s Community Ticket Scheme? 

A limited number of free tickets will be available to schools and community groups, via Fuel’s Community Ticket Scheme, delivered in partnership with each partner theatre. For more information about this offer, please contact Fuel’s Engagement team on engagement@fueltheatre.com. 

 

I need help with a technical query. Who do I contact? 

If you have a question about how to watch the stream or are experiencing technical difficulties, please contact Fuel’s Technical Support team who will be able to advise. You can reach them at techsupport@fueltheatre.com. 

If you can, please let us know exactly what issues or error messages you are receiving (if any) – screenshots are very welcome.  

We hope you’ll understand that due to the small number of staff in our team, you may need to wait a short while before any emails sent to this account are responded to. On non-performance days, this inbox is only staffed 10am to 6pm BST Monday to Friday. On performance days, it will be staffed from 10am, up until the end of the stream.  

 

I need help with a box office query. Who do I contact? 

If you have a question about Fuel Digital, tickets, or how to book, please contact Fuel’s Box Office Support team who will be able to advise. You can reach them at boxoffice@fueltheatre.com. 

We hope you’ll understand that due to the small number of staff in our team, you may need to wait a short while before any emails sent to this account are responded to. On non-performance days, this inbox is only manned 10am to 6pm BST Monday to Friday. On performance days, this account will be staffed from 10am, up until 15 minutes following the start of each performance.